- Review messages from after-hours messaging service and follow-up on patient inquiries and requests on a daily basis - Review and update the Emergency Room Utilization report on a daily basis - Conducts follow-up with patients to ensure ER visit, as recommended and arrange for follow-up visit at clinics - Report patient complaints and grievances submitted to QA Manager for proper corrective action plan, according to policies and procedures set forth by Quality Management Committee - Create acknowledgement letters and manage corrective action plan correspondence with patient - Conduct follow-up on laboratory invoices and ensure all data is complete and accurate prior to processing - Assist in handing regularly scheduled internal site audits - Update and maintain various data reports pertaining to quality of care and patient satisfaction - Maintain a positive working relationship with staff - Other duties as assigned by QA Manager, Clinical Service Director, or Medical Director
