- Review messages from after-hours messaging service and follow-up on patient inquiries and requests on a daily basis
- Review and update the Emergency Room Utilization report on a daily basis
- Conducts follow-up with patients to ensure ER visit, as recommended and arrange for follow-up visit at clinics
- Report patient complaints and grievances submitted to QA Manager for proper corrective action plan, according to policies and procedures set forth by Quality Management Committee
- Create acknowledgement letters and manage corrective action plan correspondence with patient
- Conduct follow-up on laboratory invoices and ensure all data is complete and accurate prior to processing
- Assist in handing regularly scheduled internal site audits
- Update and maintain various data reports pertaining to quality of care and patient satisfaction
- Maintain a positive working relationship with staff
- Other duties as assigned by QA Manager, Clinical Service Director, or Medical Director
