Frequently Asked Questions
To help you navigate your way through your care, we have created this list to share our most frequently asked questions. For more information please contact us for an appointment to visit one of our clinic locations.
A: We have clinics throughout Los Angeles County, please visit our locations page.
A: Yes, walk-ins are welcomed at all locations, but we highly recommend making an appointment to avoid long wait times. Walk-in times vary at all clinics, please contact the clinic directly.
Please contact our grievance department at info@necc.net, or (888) 331-6322
A: We accept a wide variety of insurance carriers, please visit our payment page.
A: We offer a variety of programs that may be a good fit for you. These include CHDP-Gateway and Family PACT, Presumptive-Eligibility. In addition, we also have a discounted fee schedule based on your ability to pay and insurance assistance.
A: Required documentation depends on the program which you are eligible for. These may include but are not limited to a picture ID, proof of income, or proof of address. Please call (888) 311-6322 to speak with a Customer Representative about what you will need for your appointment.
FQHCs are community-based health care providers funded by the HRSA Health Center Program to deliver primary care services in underserved areas.
This program reduces the cost of primary care for eligible individuals based on income guidelines set by the federal government.
Eligible patients can receive substantial reductions on in-house medical services. Ask us how.
Apply with proof of total household income. Applications are available on site.
- Most recent Federal Income Tax Return
- Most recent four paycheck stubs
- Employer letter stating annual/monthly income.
- Letter of support
- Social Security/Unemployment/Retirement check
- Court order or any other third-party documentation showing income.
Yes, you should reapply if there is any change in your household income.
Yes, you can apply regardless of insurance coverage. The program can help with any remaining balance after insurance.
Yes, you may be eligible. Complete an application and provide proof of income.
Yes, all members living in the household must be listed.
Yes, anyone over 18 with zero income must sign a Zero Income Attestation.
Provide a copy of your social security award letter or bank deposit statement.
No, you can still see the doctor today. We will bill you for the nominal fee.
Yes, if the application is submitted within 30 days. Discounts apply retroactively for a 30-day period.
Applications are reviewed within 3-5 days. You will receive a letter and welcome packet by mail if you qualify.
The discount is effective for one year. You need to reapply annually.
Yes, a new application is required each year to continue in the program.